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Our Newsletter


Shipping & Returns

 

 

 

Delivery of your order

If you are sending the goods as a gift then we suggest that you tell the recipient to expect a delivery as many of our products are chilled and can only remain in the delivery system for 48hrs. If the recipient has moved or is uncontactable then there is the risk that the food items will go off before we can deliver. A delivery contact telephone number and correct postcode is vital at this time of year.

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Delivery Cost

The delivery charges shown are for delivery to any one address.

England, Wales & Lowlands/Central Scotland.

Up to 1.25Kg - £7.95
1.25 to 1.5Kg - £9.90
1.5 to 20Kg - £9.90
Over 20kg - £13.50


Scottish Highlands

Up to 20Kg - £21.50
Then £0.25 per 0.05Kg


Northern Ireland & Isle of Man

Up to 10Kg - £19.99
10 to 15Kg - £26.59
15 to 20Kg - £32.09
20 to 25Kg - £37.59
25 to 30Kg - £41


All perishables will be delivered by our overnight courier service.

Certain delivery days may be affected by public and bank holidays.

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Delivery Days

Our main delivery days are Tuesday to Friday. Please allow up to 10 working days for delivery as the majority of our food products are made to order to ensure to ensure they reach you as fresh as possible.

Where you have stated a prefered delivery date we will do our best to meet it - however in busy times such as Christmas this may not be possible. We will contact you to arrange an alternative date.

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Delivery Times

Your goods will be delivered any time between 8am and 5.30pm. Unfortunately, we cannot stipulate the precise time, but most parcels tend to be delivered by 3pm.

"Just to say thank you for such a fast response. Our goods arrived on Thursday January 8th, fantastic service".

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Delivery Address

You can arrange delivery to your workplace or to a neighbour if it’s more convenient. Please note it is not possible to give multiple alternatives for the delivery address. A telephone number must be provided for the delivery address.

We cannot accept responsibility for addresses provided incorrectly.


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Leaving Safe

It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order. Ideally, the recipient should be in to receive delivery.

If you are out, the courier may leave your goods with a neighbour and put a card through your door telling you where it is. If you have specific instructions for leaving safe i.e. in the garage, in porch, with next door neighbour (but not an alternative address), please indicate this in the ‘special delivery instructions’ box at the checkout.

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Delivery in rural areas

If you live in a rural area, or somewhere that is hard to find, you need not worry about the delivery driver not finding you. As our courier, APC, will locate your property using your postcode. As long as this is correct, the driver will have no problem finding you.

Postcodes are essential to get your parcels to their destinations quickly.

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Packaging

Extensive tests have been carried out to ensure that your goods stay well within refrigerated temperatures during transit. We ensure that each individual item that you order is carefully packed . Your perishable items are packed with ice packs to keep them cool and placed in a polystyrene box to keep them well insulated to ensure they reach you in perfect condition.

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Delivery

Delivery

"My unsliced side of Smoked Scottish Salmon arrived very efficiently today - very well packed, with the ice bags still frozen, and looking very appetizing".

Ideas For Recycling Our Delivery Boxes

Our polystyrene boxes are great to keep food and drink cool on picnics, at parties and when you need to defrost your freezer.

Use as planters in the garden, because slugs don't seem to like them.

Grind your polystyrene box up to use as soil conditioner to improve drainage and aeration.
Line your box with a blanket and use as a cat or dog bed.

Ask your local primary school or youth club if they would like them for use in art and crafts.

Use them as outside food stores for fruit, vegetables, cheese, eggs, bacon, etc. if your fridge is full. The foods will benefit from the dark and cool temperature, so they will keep for longer.

Use them to protect items in transit, or to store fragile items in a loft or shed.

 

 

 

 

Returns and Non Delivery

Occasionally some packages can be delayed or even undelivered by the courier. Please contact us as soon as you have any concerns about your order. The quicker we know the better. We cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer.

Faulty or damaged goods must be reported to us within 2 days of delivery. In the event of dissatisfaction with the product supplied the goods are to be returned unopened and in the original packaging within 7 days of delivery and a refund will be sent on receipt by us.


Please contact us immediately by email or telephone if you are considering returning any items. Return delivery costs are to be paid by the purchaser and we suggest you return the goods by registered delivery as we will not refund returns lost in the post. We will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery.

 

Christmas and New Year


Christmas deliveries will be made up to and including aroud 19th December. Wherever possible we would advise having a delivery earlier. Last orders will be taken at 1700 on 14th of December but quantities of some products may be limited so it will pay to order early. All our produce has at least 3 weeks shelf life and most can be frozen.

NEW YEAR

All our products have a minimum shelf life of 3 weeks so they will be fresh for New Year. The first delivery after the New Year will be around January 10th.

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