Brougham Hall Foods

5% off your next purchase using the coupon code: welcome back

About Us Brougham Hall Foods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] the-old-smokehouse [dot] co [dot] uk.

Our Contact details:
Brougham Hall Foods
Brougham Hall Brougham Penrith Cumbria CA10 2DE United Kingdom
Phone: 01768890270
Fax: 01768890270
Email: sales [at] the-old-smokehouse [dot] co [dot] uk
VAT Reg No: 842530837

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Although we accept your order via the website we reserve the right to cancel it due to stock shortages or other circumstances.

We accept Visa, Mastercard and payPal payments. You may also send your credit card information via phone, fax or snail mail.

The term Hamper is defined as a collection of food and non-food items packaged in a container - either a rigid card box, wooden box or wicker basket, according to availability.

Hampers are as listed - display materials used for photographic purposes are not included.

The term ‘hamper’ is defined as a collection of food and/or non-food items packaged in a container such as a printed cardboard box or wicker basket. The type of container used for all hampers is stated in the catalogue.

Please note that our Halal products are not suitable for all Muslems and it is the purchasers responsibility to check that the items ordered are suitable. Under no circumstances will we include alcohol with any Halal product.

Substitutions: If a product is not available a substitution wil be made with a similar product of equal or greater value. Please inform us on the ORDER FORM if you are not willing to accept substitutions

Delivery The delivery charges shown are for delivery to any one address.

England, Wales & Lowlands/Central Scotland.

Up to 0.5Kg - £3.98
0.5 to 1Kg - £4.90
1 to 1.25Kg - £6.92
1.25 to 1.5Kg - £7.90
1.5 to 20Kg - £8.90

Scottish Highlands

Up to 20Kg - £20.50
Then £0.25 per 0.05Kg

Northern Ireland & Isle of Man

Up to 10Kg - £18.99
10 to 15Kg - £25.59
15 to 20Kg - £31.09
20 to 25Kg - £36.59
25 to 30Kg - £40

Please note that our FREE delivery offer does not apply to Northern Ireland and IOM. Also it only applies to a single delivery address - orders to multiple addresses will be treated as separate orders.

All perishables are sent by chilled next day carrier.

Delivery Schedule We undertake to supply you with the goods described in these WebPages or in our brochure by any date you might reasonably request knowing that our products have to be processed and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01768867772. Some of our products are nearly always available for immediate despatch, those with a shorter keeping life may not.

We will normally send your order to you in 10 business days. Deliveries are, in the great majority of cases, made on the date requested which must be at least 3 days after the date ordered (mainland UK apart from the Highlands and Islands,) . If a delay occurs and the parcel cannot be delivered on the requested date, the carriers guarantee to deliver it the next day. If there is nobody in to sign for the parcel a note can be left instructing the carriers to, for example, leave next door, leave in garage etc. Should the carriers not receive any instructions a card will be left informing the recipient of a telephone number to call to arrange delivery.

Local Taxes & Duties: Are the responsibility of the shopper in the country of destination. Brougham hall Foods Ltd cannot be held responsible for any delays in Overseas delivery due to collections of these duties or taxes, or delays at Customs.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK 17.5% VAT is added.

Credit Card Security All credit card transactions are caried out on our behalf by HSBC or PayPal. Your card details are not held in clear text on any web site and they are not available to us at any time.

If you prefer to order products from our website by telephone, please call 01768867772

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Our aim is to keep you as a satisfied customer and we will not be happy unless you are.

We may change our website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

If you have any comments about our website please contact webmaster@the-old-smokehouse.co.uk

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Reaching Us If you need to reach us, please email us on sales [at] the-old-smokehouse [dot] co [dot] uk, alternatively, you can call on 01768890270 (International +44 01768890270) or fax us on 01768890270 or write to us at Brougham Hall Brougham Penrith Cumbria CA10 2DE United Kingdom

Privacy Policy Brougham Hall Foods do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We have created this privacy and security policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The Privacy and Security Policy forms part of these Terms and Conditions. The intellectual property rights in this website are owned and controlled by The Old Smokehouse and Truffles Ltd. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to The Old Smokehouse and Truffles Ltd. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

A cookie is a small data file that is temporarily stored on your computer hard disk. This website uses a number of cookies to operate normally. Cookies help speed up the operation of the website. The website also uses cookies to help us gather marketing information on website usage. Cookies are also used to track where you came from to get to our website.

You can still use the website if you have cookies turned off, but the performance may be slower.

Refer to your browser help section for information about how to disable, block and delete cookies. The help section is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.

The website also invites you to contact us via email, through the "Contact Us" page. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through email.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Information submitted to us is available to employees managing and using this information, but otherwise is kept confidential from other members of our staff.

We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you.

We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products and services that are likely to interest you.

If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us or email us indicating this.

We comply with the Data Protection Act 1998 in respect of any information we hold.

Returns Policy Faulty or damaged goods must be reported to us within 2 days of delivery. In the event of dissatisfaction with the product supplied the goods are to be returned unopened and in the original packaging within 7 days of delivery and a refund will be sent on receipt by us.

Please contact us immediately by email or telephone if you are considering returning any items. Return delivery costs are to be paid by the purchaser and we suggest you return the goods by registered delivery as we will not refund returns lost in the post. We will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery.

If initial payment was by Credit Card, then the refund will be made back to your Credit Card Company or by cheque. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer.

Remittance Terms Payment must be made in full before any item is despatched.

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